12 Testers FAQ - Google Play Closed Testing

Google Play Closed Testing is a requirement where apps must be tested by at least 20 testers for 14 consecutive days before being eligible for production access. This ensures apps meet quality standards before public release. It's Google's way of verifying that real users have tested your app before it goes live.

Finding 20+ real testers with diverse Android devices who will actively test your app for 14 days is challenging and time-consuming. We provide instant access to professional testers across 120+ countries with real devices ranging from Android 7 to Android 16, ensuring compliance with Google's requirements and a 99.9% approval rate. We handle everything so you can focus on your app.

Testing begins within 6 hours of receiving your testing URL. Our testers are always ready and waiting. Once you upload our tester email list to your Play Console and share the link with us, we immediately assign testers to your app. No waiting, no delays.

We maintain a 99.9% success rate with over 3,500 apps successfully approved for production access. Our proven process and experienced team ensure your app meets all Google Play requirements. The few rejections that occur are typically due to policy violations unrelated to testing.

100% real human testers using real Android devices with personal Google accounts. No emulators, no bots, no automated scripts. Each tester has a unique device, IP address, and Google account from different countries worldwide. Google's systems can detect fake activity, which is why we only use genuine testers.

Our testers use a wide range of real Android devices including Samsung Galaxy, Google Pixel, Xiaomi, Huawei, OnePlus, Oppo, Vivo, and more. Devices run Android versions 7 through 16, ensuring broad compatibility testing across the entire Android ecosystem.

Exactly 14 consecutive days as required by Google Play. Testing starts immediately and continues daily for the full 14-day period. For extra assurance, we continue testing up to 20 days to ensure everything is perfect. We only stop when you confirm approval from Google.

Yes, depending on your plan. Professional and Enterprise plans include detailed bug reports and feedback. Testers identify crashes, performance issues, and user experience improvements to help enhance your app quality before public release.

Absolutely. We maintain strict confidentiality for all client apps. Your app data, source code, and business information are never shared with anyone. All data is handled with enterprise-grade security, and we sign NDAs upon request. Your intellectual property is completely protected.

Yes! We offer a 100% Approval Guarantee. If your app is rejected by Google after our testing, we will retest your app free of charge - unlimited times until it gets approved. With a 99.9% success rate, most apps are approved on the first attempt. For full details, see our Terms of Service.

In the rare case of rejection (only 0.1% of apps), our 100% Approval Guarantee kicks in. We will retest your app free of charge - unlimited times until it gets approved. We'll help you understand the rejection reason, fix compliance issues, and continue retesting at no additional cost. We don't stop until your app is live on Google Play.

We are a team of mobile developers who have developed hundreds of different apps and published them on various app stores. We possess extensive knowledge and are well-versed in the procedures. Who better than developers themselves to test your app? We understand exactly what Google looks for and provide developer-level support throughout the process.

Absolutely! We provide all the guidance you need, including video tutorials, screenshots, and step-by-step instructions to help you understand the process and successfully pass the testing phase. We'll also help you answer the production application questions accurately. We are here to support you throughout - just ask!

Yes, we can definitely start testing your app within 6 hours. We have a large team of testers with the capacity to handle hundreds of apps simultaneously, ensuring thorough testing to help you get your app approved on Google Play. Just place your order and we'll start immediately!

We work with all types of apps across different categories, including games, productivity apps, utilities, social apps, e-commerce, health & fitness, education, and more. Whether it's a new app or an existing one that needs testing, we can help ensure compliance with Google Play requirements.

Full refunds are provided only when we fail to deliver the testing service - for example, if we don't start testing on time, fail to provide 20+ testers, or testing is incomplete due to issues on our end. For app rejections, we offer our 100% Approval Guarantee with unlimited free retesting. See our Terms of Service for complete details.

The final approval decision rests solely with Google. Our testers complete the testing work as promised, and we cannot control Google's review process. Instead of a refund, we offer something better: our 100% Approval Guarantee with unlimited free retesting until your app is approved. This ensures you get the result you need - an approved app on Google Play.