Quick questions, screenshots, voice notes. This is where most customers reach us, and where replies come fastest.
Typical reply: under 5 min
Chat on WhatsAppContact
Ask us anything. A human replies in minutes.
WhatsApp is fastest: typical reply under 5 minutes, any day. Email gets an answer within a few hours, live chat sits on every page, and you can book a free call. Before ordering, mid-test, or after approval, it is the same team every time, available 24/7.
24/7, any timezone · US registered business · Real humans, no ticket bot
4.9/5 across 2,200+ reviews
7,400+ apps approved
99.9% success rate
Contact us for 12 testers Google Play testing and everything around it. Ready to get your app approved on Google Play? Our team helps you through the 14-day closed testing process with a 99.9% success rate, and replies within minutes of any message. Still comparing options? See the testing plans or how the process works first.
Ways to reach us
Pick whichever is easiest. All land with the same team.
No ticket queues and no chatbots. Every channel below goes straight to the people who run your test.
Best for longer questions, attachments, and invoices. Every message is read and answered by the testing team.
Reply: within a few hours
info@primetestlab.comLive chat
The chat bubble in the bottom-right corner of every page. Ask while you browse; the same team answers, not a bot.
Look bottom right · 24/7
Book a call
Prefer to talk it through? Pick a 30-minute slot and we walk through your app and the process live.
Free · Your timezone
Pick a timeFor the fastest answer, include your app's name or package id (e.g. com.yourapp.android) and where you are: before ordering, mid-test, or applying for production. Screenshots help a lot on WhatsApp and email.
What we help with
No question is too early.
Most developers message us before they order, and that is exactly how it should work. These are the questions we answer every day; the FAQ answers the 39 most common ones instantly.
Choosing the right package
Not sure if 12 testers is enough for your app? Tell us about it and we recommend honestly, even if that means the cheapest plan.
Compare the plansSetting up closed testing
Play Console looks different for everyone. We guide you through tracks, tester lists, and opt-in links, step by step, live if needed.
See how the process worksTesters, opt-ins and stuck counts
Added testers but the counter says zero? That is the most common message we get, and it is almost always the opt-in step.
Why counts get stuck"Testers cannot see my app"
App not available, wrong country, broken link: we diagnose access problems fast because we have seen every variant.
Fix app access issuesApplying for production access
The 14 days are done and Google is asking questions. We hand you proven questionnaire answers based on your actual test.
The questionnaire, explainedYour existing order
Progress, day counter, reports, and receipts live in your dashboard. Anything else, message us with your order email and we take it from there.
Log in to your dashboardGoogle Play closed testing
Ready when you are.
Pick a plan and testing starts within 4-6 hours. Still deciding? Ask first, order after. Both are normal here.
From $19.99 · No subscription · Money-back guarantee