Last Updated: November 26, 2025
Please read this refund policy carefully before making a purchase.
Thank you for choosing PrimeTestLab. We offer a professional closed testing service to help developers achieve Google Play production access.
By purchasing our testing services, you agree to the terms outlined in this refund policy.
A refund is only applicable if Google rejects your production access after the required 14-day testing period.
If Google rejects your app, you may choose either:
Receive a complete refund of your payment if Google rejects your production access.
Get an additional 14 days of free testing to try again for production access.
You must forward the official Google rejection email to our support team. Requests without this documentation may be denied.
To request a refund, please email us at info@primetestlab.com
Refund requests related to a Google rejection must be submitted within 14 days of receiving the rejection notice.
When initiating a refund request, include:
We aim to respond to your request within a reasonable timeframe, typically 3-5 business days.
If your refund request is approved, we will process it through your original payment method.
Refunds typically take 7 business days from the date of approval to appear in your account.
We do not offer partial refunds. All refunds are either the full amount or no refund at all.
We reserve the right to deny any refund request that does not meet the conditions outlined in this policy or appears fraudulent or abusive.
In exceptional cases not explicitly covered by this policy, please contact our support team. We will review the circumstances and decide at our sole discretion.
If you have any questions or wish to inquire further about this Refund Policy, please contact us:
Company
Quirelix, LLC (PrimeTestLab)
Address
30 N Gould St, STE R, Sheridan, WY 82801, USA
This Refund Policy is effective as of November 26, 2025. We are committed to providing transparent and fair refund terms for all our testing services.
By using our services, you confirm that you have read, understood, and agree to this Refund Policy.