Privacy Policy for 12 Testers Service

Introduction

Age Requirement

We do not knowingly allow individuals under the age of 18 to use our services. You must be at least 18 years old to create an account or purchase our testing services. If we become aware that we have collected data from anyone under 18, we will take steps to remove such information and terminate any associated account.

Information We Collect

We collect personal and non-personal information to provide and improve our services.

Account Information

• Email Address: Collected when you sign up or contact us
• Name: Your name for communication purposes
• Password: Securely encrypted and stored if you create an account

App Testing Information

When you submit an app for testing, we collect:

• App name and package name
• Developer name
• App URL (Google Play Store link)
• Testing track URL
• Any specific testing requirements you provide

Device and Browser Information

• Browser type and version
• Operating system
• IP address and general location
• Screen resolution

We collect these details to ensure website compatibility and improve user experience. None of these details can directly identify you personally.

Payment Information

We use Stripe for secure payment processing. We only store:

• Transaction amount
• Transaction date
• Order reference

Analytics and Communication Data

• Website usage metrics (page views, session duration)
• Messages and support tickets you send us
• Any files or documents you share with us

How We Use Your Information

We use the information we collect for the following purposes:

• To Provide Our Services: Processing your app testing orders, coordinating with testers, and delivering results
• To Process Transactions: Recording payment history and order management
• To Communicate with You: Sending updates about your testing progress, responding to inquiries, and providing support
• To Improve Our Website: Analyzing usage patterns to enhance user experience and fix issues
• To Comply with Legal Obligations: Meeting legal requirements and enforcing our Terms of Service

Sharing Your Information

We may share certain information in the following limited circumstances:

With Our Testers

When you submit an app for testing, we share basic app information (app name, testing URL) with our qualified testers to facilitate the testing process. Your app information is never made publicly visible.

Service Providers

We use trusted third-party service providers (e.g., Stripe for payments, analytics tools) to perform certain functions. These providers have access to your information only to the extent necessary to perform their tasks.

Business Transfers

If we engage in a merger, acquisition, or asset sale, your personal data may be transferred. We will notify you of any change in ownership or use of your personal data.

Legal Compliance

We may disclose information to comply with applicable laws or respond to valid legal requests, or when necessary to protect our rights, property, or users.

International Data Transfers

Your personal data may be transferred to and stored on servers located outside of your country of residence, including the United States. We take reasonable steps to ensure that your data is treated securely and in accordance with this Privacy Policy and applicable data protection laws, including the EU's General Data Protection Regulation (GDPR).

Data Retention

We retain your personal data only as long as necessary for the purposes set out in this Privacy Policy, to fulfill legal obligations, or to enforce our agreements. Once we no longer need your data for these purposes, we will delete or anonymize it. Typically, we retain order and transaction data for accounting and legal purposes for up to 7 years.

Your Rights and Choices

Access and Updates

You can review or update your account information by contacting us. We will respond to your request within a reasonable timeframe.

Deletion Requests

You may request deletion of your personal data by emailing us at info@primetestlab.com. We will delete your data unless we are legally required to retain it.

Opt-Out of Communications

You can opt out of promotional emails by clicking the unsubscribe link in any email or by contacting us. Note that you cannot opt out of essential service-related communications regarding your orders.

GDPR and Regional Rights

If you are located in the EU or other regions with data protection laws, you may have additional rights including the right to access, rectify, port, and erase your data, as well as the right to restrict or object to certain processing. Contact us to exercise these rights.

Security Measures

We take commercially reasonable steps to protect your personal data, including:

• SSL/TLS encryption for all data transmission
• Secure hosting infrastructure
• Regular security audits and updates
• Restricted access to personal data on a need-to-know basis
• Secure payment processing through Stripe

However, no security measure is completely infallible. In the event of a data breach, we will follow applicable legal requirements to notify you and relevant authorities.

App Information Confidentiality

We understand that your app may contain proprietary features or unreleased content. We treat all app information with strict confidentiality.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will:

• Update the "Last Updated" date at the top of this page
• Provide additional notice (such as an email) if the changes are significant

Your continued use of our services after we post any modifications constitutes your acknowledgment of the changes and your consent to the revised policy.

Contact Us

If you have any questions or concerns about this Privacy Policy, our data practices, or wish to exercise any of your rights, please contact us: